Effective 21 July 2026 · Version 1.1
Billing, cancellation & refunds
No mystery renewal, no hidden voice bill. The price, billing period, included allowance and taxes are shown before you pay.
Subscriptions
Plus and Premium are available monthly or annually. A paid plan renews automatically for the same period until cancelled. Checkout shows the amount and frequency immediately before you confirm. Annual plans are charged once per year. Enterprise service uses an individual written order or agreement.
At current prices, Plus is $3.99 monthly or $39.99 annually, and Premium is $9.99 monthly or $99.99 annually. Each annual price saves about 17%—roughly two months—compared with paying that plan’s current monthly price for 12 months. This comparison excludes taxes and any separate promotion.
New eligible annual subscribers receive a 14-day trial. Stripe requires a payment method before the trial starts, but no annual subscription charge is made until the trial ends. Cancel before the displayed trial end date to avoid that charge. The trial is limited to one per account; later annual subscriptions may begin billing immediately. Stripe shows the exact trial end date and upcoming amount before confirmation.
Stripe processes payment and may calculate taxes based on the billing information and location supplied at checkout. The amount displayed by Stripe before confirmation is the amount you authorise. We do not store full card numbers.
Promotion codes
SideQuesto may email an individual promotion code for a discount from 10% to 100%. Enter it in the promotion-code field in Stripe Checkout. The email states whether the discount applies once, for a stated number of months, or for the life of that subscription, plus its expiry. A cancellation recovery offer may provide 50% off for the first three months. Codes are restricted to the assigned Stripe customer and one redemption, so sharing one online does not transfer the discount to another account.
Voice allowances
Hosted natural voice has a hard monthly allowance. When it is exhausted or unavailable, SideQuesto falls back to eligible on-device Apple voice rather than creating an extra charge. Unused hosted minutes do not roll over or convert to cash unless the checkout offer expressly says otherwise.
Cancel anytime
Open Settings → Account & Plan → Manage billing to cancel online through Stripe. Cancellation stops the next renewal and paid access normally continues until the end of the prepaid period. You can also email billing@sideques.to. We do not require a phone call or retention interview.
Refund policy
- First paid subscription: request a refund within 14 calendar days of the first charge and we will refund that charge.
- Renewal: request a refund within 7 calendar days of a renewal charge. We will refund it if no hosted natural voice was used after that renewal.
- Service failure: if a paid feature is materially unavailable and we cannot provide a reasonable fix or alternative, contact us for a proportionate credit or refund.
- Mandatory rights: these promises do not limit any refund, conformity or remedy required by applicable law.
Approved refunds return to the original payment method. Bank processing time is outside our control.
EU/EEA consumer withdrawal
EU and EEA consumers generally have 14 days from an online service contract to withdraw without giving a reason. Our 14-day first-payment refund above is intended to make that right simple and does not remove stronger statutory rights.
Send an unequivocal statement within the period using this withdrawal email, or write to our correspondence address. Include the account email, purchase date and plan. We will acknowledge the request and process any amount due without undue delay.
Price and plan changes
A price increase applies no earlier than the next renewal after the notice period required by law. We will send the required renewal and price-change notices and explain how to cancel. A plan change you choose may take effect immediately or at the next renewal, as shown before you confirm it.
Failed payments
Stripe may retry a failed payment and ask you to update the payment method. Paid features may be limited after reasonable notice if payment remains overdue. The free plan remains available where technically and legally possible.
Voluntary support payments
A “Support SideQuesto” payment is a voluntary contribution to a for-profit company. It is not a charitable donation and is not tax-deductible as such. Request reversal within 14 days at billing@sideques.to.
Contact
Billing questions and complaints: billing@sideques.to. Provider details and governing terms are in the terms of service.